It is a common practice that after the cancellation of a card, banks are obliged to allow limited transaction types to take place, including refunds, usually for at least 6 months. You should therefore withdraw funds to the card you used to deposit, even if this card has been cancelled. You will receive these funds to your new card which is connected to the same bank account as your previous, cancelled card.
If the bank account linked to the card is completely closed, you can upload the proof of account closure through your BDSwiss dashboard by clicking on ‘Profile and Settings’ and then ‘Payment Documents’. Alternatively, you can send it to our Customer Support Team
at [email protected]. This document must clearly indicate the card number and state that the bank account link to it has been closed.