Which method can I use to withdraw my funds? What is the withdrawal order?

It is our policy that any credit/debit card deposits should be withdrawn to the card in question first, before refunding to any other method, even if other methods were used for funding.

Kindly note that after withdrawing via credit card, any Skrill/Neteller deposits that were made should be refunded via this method too and finally any BTC/BCH/ETH deposits should also be refunded back to the same private wallet. Once all deposits from the above mentioned payment methods are fully refunded, you will then be able to withdraw to any other payment method of your choice (such as bank transfer), to an account under your name.

Back to Help Center

Was this helpful?